bet977 Privacy Policy

This Privacy Policy is issued by bet977 ("bet977", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at bet977.ws. bet977 operates as an international online gaming service provider, offering live casino games, sports betting, slot titles, and related gaming products to eligible registered players, primarily serving the English-speaking Pakistani market.

bet977 acts as the data controller in respect of all personal data collected through the bet977 platform, registration process, customer support interactions, and payment systems. As data controller, bet977 is responsible for determining the purposes and means by which your personal data is processed.

For all privacy-related queries, data subject requests, or concerns regarding this Privacy Policy, you may contact the bet977 Data Protection team at [email protected]. Please include "Privacy Request" in the subject line of your email so our team can direct your query to the appropriate department promptly.

bet977 collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect are set out in the table below:

bet977 collects your personal data through the following channels:

• Direct interactions: Data you provide when registering your bet977 account, completing KYC verification, making deposits or withdrawals, contacting customer support, or completing any form on the bet977 platform.
• Automated technologies: As you use the bet977 platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This includes your IP address, browser information, pages visited, and session activity.
• Payment providers: When you transact via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Visa, or Mastercard, our payment processing partners share transaction confirmation data with bet977 to enable us to credit your account and verify payment ownership.
• Third-party verification services: bet977 may use independent identity verification and KYC service providers to cross-reference the documentation you submit. These providers share verification results with us but do not retain your documents beyond the verification process.
• Fraud detection systems: Our automated compliance and fraud monitoring systems generate data points based on your betting patterns, login behaviour, and device fingerprints. This data is used internally for platform security purposes only.

bet977 uses your personal data for the following specific purposes:

• Account management: Creating, maintaining, and securing your bet977 player account, including processing login requests and account settings changes.
• Identity and age verification: Confirming that you are who you say you are and that you meet the minimum age requirement of 21 years to use the bet977 platform.
• Payment processing: Facilitating deposits and withdrawals through your chosen Pakistani payment method, and reconciling your account balance accurately.
• Gaming service delivery: Providing access to casino games, sports betting markets (including PSL and international cricket), slot titles, and all other bet977 platform features.
• Responsible gaming: Monitoring your gaming activity to identify indicators of problem gambling, enforcing self-exclusion and deposit limit settings you have activated, and proactively reaching out where our systems identify a concern.
• Fraud prevention and security: Detecting and preventing fraudulent account activity, money laundering, bonus abuse, and unauthorised account access.
• Legal compliance: Meeting our obligations under applicable international gaming licensing requirements, including record-keeping, reporting, and responding to lawful requests from regulatory or law enforcement authorities.
• Customer support: Responding to your queries, resolving complaints, and providing assistance with your bet977 account.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, stability, and features of the bet977 platform.
• Service communications: Sending you transactional and account-related messages such as deposit confirmations, withdrawal notifications, and security alerts.

bet977 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform our contract with you — specifically, to operate your bet977 account, process payments, and deliver the gaming services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws and our international gaming licensing obligations, including KYC verification, anti-money laundering checks, and regulatory reporting.
• Legitimate interests: Processing carried out for bet977's legitimate business interests, such as fraud prevention, platform security, and improving our services, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent as the legal basis for processing — specifically for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bet977 does not sell, rent, or share your personal data with third parties for their own commercial or marketing purposes. We share your data only in the following strictly controlled circumstances:

• Payment processors: JazzCash, EasyPaisa, Visa, Mastercard, and our banking partners receive only the transaction data necessary to process your deposits and withdrawals. Each payment partner is bound by their own privacy and security obligations.
• KYC and identity verification providers: Independent third-party services engaged to verify the identity documents you submit during the KYC process. These providers process your documentation strictly for verification purposes and under contractual data protection obligations.
• Game software providers: Licensed game providers such as Evolution Gaming, Pragmatic Play, and Ezugi may receive a session token or anonymised player identifier to deliver their game content within the bet977 platform. They do not receive your full personal profile.
• Fraud and compliance technology providers: Specialist platforms used for anti-money laundering screening, fraud detection, and responsible gaming monitoring receive the minimum data necessary to perform these functions.
• Regulatory and law enforcement authorities: Where required by a valid legal obligation, court order, or request from a competent regulatory authority, bet977 may be required to disclose specific player data. We will always seek to limit such disclosure to the minimum required by law.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of bet977's business, player data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

All third parties with whom bet977 shares personal data are required to process that data securely, in accordance with applicable data protection standards, and only for the specific purposes for which it was shared.

The bet977 platform uses cookies and similar tracking technologies to operate effectively, personalise your experience, and maintain platform security. The types of cookies used by bet977 are as follows:

You can manage your cookie preferences at any time through the bet977 cookie settings panel, accessible via the footer of the website. Note that disabling strictly necessary cookies will impair the functionality of the bet977 platform and may prevent you from logging in or completing transactions.

bet977 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or licensing obligations. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your active registration with bet977, plus a minimum of five years following account closure, to meet anti-money laundering record-keeping requirements under international gaming licensing standards.
• KYC documentation: Retained for a minimum of five years following account closure, in compliance with international AML and licensing obligations.
• Transaction records: Retained for a minimum of five years following the date of each transaction, for financial audit and regulatory compliance purposes.
• Support correspondence: Retained for three years following the resolution of the relevant query or complaint.
• Marketing consent records: Retained for the duration of your consent, plus three years following withdrawal of consent, to evidence compliance with consent requirements.
• Technical and usage logs: Typically retained for 12 months on a rolling basis, used for security monitoring and platform performance analysis.

When personal data is no longer required for any of the purposes above and no legal obligation requires its continued retention, bet977 will securely delete or irreversibly anonymise that data.

bet977 operates as an international gaming platform. Your personal data may be processed and stored on servers located outside of Pakistan. Where your data is transferred internationally, bet977 takes all reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.

Appropriate safeguards for international transfers may include:

• Data processing agreements with standard contractual clauses that bind receiving parties to equivalent data protection standards
• Transfers to organisations that are subject to equivalent data protection certification frameworks recognised under the applicable international licensing jurisdiction
• Technical and organisational security measures applied at the destination that are consistent with bet977's own data security standards

If you would like further information about the specific safeguards applied to any particular international transfer of your data, please contact the bet977 Data Protection team at [email protected].

As a registered bet977 player, you have the following rights in respect of your personal data. You may exercise any of these rights by submitting a request to [email protected] with "Privacy Request" in the subject line. bet977 will respond to all verified data subject requests within 30 days of receipt.

The bet977 platform is strictly intended for individuals aged 21 years and above. bet977 does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and return any deposited funds in accordance with our responsible gaming policy.

If you believe that a person under the age of 21 has registered a bet977 account, please contact us immediately at [email protected] so we can investigate and take appropriate action.

bet977 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS encryption: All data transmitted between your device and the bet977 platform is encrypted using Transport Layer Security (TLS) protocols.
• Data encryption at rest: Sensitive data stored on bet977 servers — including KYC documents and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Internal access to personal data is strictly limited to authorised bet977 personnel with a verified operational need. Access is granted on a least-privilege basis and is subject to regular review.
• Two-factor authentication: bet977 supports and encourages the use of two-factor authentication (2FA) on all player accounts to provide an additional layer of protection against unauthorised access.
• Intrusion detection: Our platform is monitored around the clock by automated intrusion detection systems. Any suspicious activity triggers an immediate alert to the bet977 security team for investigation.
• Regular security audits: bet977 conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities in our platform infrastructure.

Despite these measures, no data transmission over the internet or data storage system is completely secure. If you have reason to believe that your bet977 account has been compromised, please contact us immediately at [email protected].

The bet977 platform may contain references to third-party services, such as game providers or payment methods. Where the bet977 platform links to or integrates with third-party services, those services operate under their own independent privacy policies. bet977 is not responsible for the privacy practices of third-party services and encourages you to review the privacy policy of any third-party service you interact with.

bet977's Privacy Policy applies solely to data collected and processed by bet977 in connection with the operation of the bet977 platform and related services.

bet977 reviews this Privacy Policy periodically and may update it from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made to this Privacy Policy, registered players will be notified by email to the address associated with their bet977 account at least 14 days before the changes take effect.

The date of the most recent update is displayed at the top of this Privacy Policy. We encourage you to review this page periodically to stay informed of how bet977 protects your data. Your continued use of the bet977 platform following notification of a material update constitutes your acknowledgement of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bet977 handles your personal data, please reach out to our team using the contact details below:

• Data Protection Enquiries: [email protected] — please include "Privacy Request" in the subject line
• Live Chat: Available 24/7 via the live chat widget on the bet977 platform
• Response Time: We aim to acknowledge all privacy-related queries within 48 hours and to provide a substantive response within 30 days of receipt

bet977 is committed to resolving all privacy concerns promptly and transparently. We treat every data subject request seriously and handle all privacy correspondence with the highest level of confidentiality.